Effective Date: June 5, 2026

Sparrow & Fairchild may offer text messaging communications to clients, prospective clients, and other individuals who choose to communicate with the firm by SMS. This SMS Policy explains how phone numbers and related information are collected, used, stored, and protected in connection with text messaging communications, and how recipients can manage their preferences.

Scope of SMS Communications

Sparrow & Fairchild uses SMS only for lawful business communications that are directly related to the firm’s services and operations. These messages may include appointment reminders, scheduling communications, responses to inbound inquiries, case-related administrative updates, follow-up communications, and other service-related notices where text messaging is an appropriate communication channel.

SMS communications are intended to be conversational or informational in nature and are not sent to individuals who have not provided their consent, except as needed to respond directly to a message first initiated by that individual.

Consent to Receive Text Messages

By providing a mobile phone number to Sparrow & Fairchild and affirmatively agreeing to receive text messages, a recipient consents to receive SMS communications from the firm at the number provided. Consent may be obtained through a website form, intake form, client onboarding materials, paper form, or other clear opt-in method used by the firm for this purpose.

Consent to receive SMS messages is not a condition of purchasing legal services or any other services from Sparrow & Fairchild. Where required, the firm will maintain records of the recipient’s consent associated with the relevant phone number and opt-in source.

Information Collected

In connection with SMS communications, Sparrow & Fairchild may collect and maintain the recipient’s mobile phone number, name, message content, date and time of messages, opt-in records, opt-out records, delivery information, and related communication metadata necessary to operate and document the text messaging service. SMS privacy policies commonly disclose the collection of phone numbers, message interaction data, opt-in methods, and related service information used to manage the messaging program.

If a recipient communicates additional information by text message, that information may also be retained as part of the communication record, subject to applicable legal and operational requirements. Because text messaging may not be the most secure channel for sensitive information, confidential, private, medical, financial, or other highly sensitive information should not be sent by SMS unless the firm expressly instructs otherwise.

How Information Is Used

Information collected through SMS communications may be used to:

• Send and receive text messages related to appointments, inquiries, and client service.
• Confirm or document consent, message history, and opt-out requests.
• Maintain business records and support internal administrative operations.
• Comply with legal obligations, carrier requirements, and messaging platform rules.
• Protect the security and integrity of the firm’s systems and communications.

Data Sharing and Third-Party Providers

Sparrow & Fairchild does not sell, rent, trade, or otherwise share mobile phone numbers or SMS consent data with third parties or affiliates for their own marketing purposes. Information obtained as part of the SMS consent process, including the recipient’s phone number and consent status, will not be shared with third parties for marketing use.

Sparrow & Fairchild may use service providers and technology vendors to facilitate the delivery, routing, storage, and administration of text messages. These providers may process information only as necessary to provide services to the firm or to satisfy legal, security, or compliance requirements.

Opt-Out Rights

A recipient may opt out of SMS communications at any time by replying STOP to any text message from Sparrow & Fairchild. After an opt-out request is processed, no further non-exempt SMS messages will be sent to that number unless the recipient later provides renewed consent.

Recipients may also contact Sparrow & Fairchild directly to request removal from SMS communications or to update their communication preferences.

Help and Support

A recipient who needs assistance regarding the firm’s SMS communications may reply HELP, if supported, or contact Sparrow & Fairchild directly using the contact information provided on the firm’s website or engagement materials. Many SMS programs also provide HELP as a standard support keyword for consumer assistance.

Message Frequency and Carrier Charges

Message frequency will vary based on the recipient’s relationship with the firm, the nature of the communication, and the recipient’s level of engagement. Message and data rates may apply according to the terms of the recipient’s mobile carrier plan.

Data Security and Retention

Sparrow & Fairchild uses reasonable administrative, technical, and organizational measures to protect SMS-related information from unauthorized access, use, alteration, or disclosure. However, no electronic communication system or wireless transmission method can be guaranteed to be completely secure.

SMS-related records may be retained for as long as reasonably necessary to provide services, document communications, maintain compliance records, resolve disputes, enforce policies, or satisfy legal and regulatory obligations. Retention periods may vary depending on the nature of the communication and the firm’s legal responsibilities.

Prohibited Uses

Sparrow & Fairchild does not use SMS in a manner that violates applicable law, carrier requirements, or communications platform policies.

Policy Updates

Sparrow & Fairchild may update this SMS Policy from time to time to reflect changes in legal requirements, communications practices, service providers, or operational needs. Any updated version may be posted on the firm’s website with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us at:

Sparrow & Fairchild, L.L.C
Address: 1024 E Silver Springs Blvd, Ocala, FL 34470
Phone: (352)421-9261
Email: info@sparrowfairchild.com
Website: https://www.sparrowfairchild.com